Guest Relations Coordinator

Company Description

Shani Darden Studio is a premier facial studio located in Beverly Hills, known for highly customized, results-driven treatments that combine advanced skincare technology with a refined luxury experience. The studio has become a destination for clients seeking expert skin treatments in a private, elevated setting.

Founded by celebrity esthetician Shani Darden, the studio reflects years of hands-on clinical experience treating a discerning clientele. Shani later launched Shani Darden Skin Care, a professional skincare line developed from her treatment room expertise, now recognized globally for its science-backed formulations.

Today, Shani Darden Studio continues to deliver exceptional in-studio treatments, personalized skincare guidance, and a seamless, elevated client experience.

Role Description

This is a part-time, on-site role based in Beverly Hills, CA. Saturday availability is required.

As a Client Experience Coordinator, you will be responsible for overseeing all front desk operations and serving as the primary point of contact for clients. This role is essential to maintaining the flow, organization, and elevated atmosphere of the studio.

Responsibilities include greeting and checking in clients, managing appointments and scheduling, coordinating provider calendars, handling client communications, and ensuring each guest experience is seamless from arrival to departure. You will also support daily studio operations, maintain front-of-house presentation, and assist with retail and client follow-up as needed.

Light social media support may be included, limited to capturing occasional in-studio content during your shift.

This role requires someone who is highly organized, detail-oriented, and confident in managing a fast-paced, client-facing environment with professionalism and discretion.

Key Responsibilities

• Manage all front desk operations and client check-in/check-out
• Coordinate and optimize daily schedules for providers and treatment rooms
• Respond to client inquiries via phone, text, and email in a timely, polished manner
• Maintain a clean, organized, and elevated front-of-house environment
• Process payments and manage client profiles within booking systems
• Support retail sales and product recommendations
• Assist with client follow-up, confirmations, and rebooking
• Ensure a seamless, high-touch client experience at all times

Qualifications

• Previous front desk, reception, or client-facing experience required
• Strong communication and interpersonal skills
• Highly organized with strong attention to detail
• Ability to multitask and remain composed in a fast-paced environment
• Professional, polished, and hospitality-driven demeanor
• Experience in beauty, skincare, wellness, or luxury hospitality is a plus
• Familiarity with booking systems (Boulevard or similar) is a plus
• Must be available to work Saturdays

Hourly Pay: $23–$25 per hour, depending on experience

This is a part-time, on-site role based at Shani Darden Studio in Beverly Hills. Candidates with experience in hospitality, luxury service, or beauty environments are strongly encouraged to apply.